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Refund Policy

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Overview

USAPassports provides a professional passport expediting service. Because a portion of every order is paid out immediately to courier partners, photo processing, and transaction processors, refund eligibility depends on the stage your application has reached. This policy explains what is refundable at each stage and how to request a refund.

What is refundable

  • Service fee — refundable in full until your application packet has been mailed to a courier partner. After that, a partial refund may apply depending on stage.
  • Government fees — paid directly to the U.S. Department of State on your behalf. These are held in escrow until your application is submitted and are returned by check if your order is cancelled before submission. Once submitted to the government, these funds are no longer recoverable by USAPassports.
  • Shipping labels — voidable until the carrier scans the package. After first scan, shipping is not refundable.
  • Photo processing — refundable only if your photo has not yet been printed and included in the packet mailed to the courier.
  • Transaction / processing fee — this is charged by the payment processor and is retained by the bank regardless of refund outcome.

How to request a refund

Start a cancellation or refund request at any time via our self-service refund portal. You will receive a confirmation email, a summary of what can be refunded given your order's current stage, and — when applicable — a voided-check upload link so any government fees held on your behalf can be returned by check.

Most decisions are finalised within one business day. Refunds to the original payment method typically post within 3–10 business days depending on your bank.

Cancellations after completion

Once your passport has been issued by the U.S. Department of State and your packet has been returned to you, the service has been performed in full and the service fee is no longer refundable. A partial goodwill refund may still be available at our discretion for extraordinary circumstances.

Chargebacks

If you dispute a charge directly with your bank before contacting us, we may be unable to issue additional refunds on the same transaction and may hold corresponding government-fee amounts pending dispute resolution. Please reach out to contact@usapassports.com first — we resolve nearly all concerns faster than the dispute process.

Contact

Questions about this policy? Email contact@usapassports.com or call (855) 522-8585.

Refund Policy | USAPassports