Private service. Not affiliated with the U.S. government.
Frequently Asked Questions
Find answers to common questions about our passport services.
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23 questions
General
What is a Passport Expeditor?
A passport expeditor is a service registered with the U.S. Department of State that helps citizens obtain their passports faster than the standard 4–6 week government processing time. By working directly with passport agencies, expeditors can significantly reduce wait times so you receive your passport in days rather than weeks.
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Processing
How does your service work?
The process is straightforward. First, place your order online and select the service speed you need. You’ll then receive a personalized checklist of everything required. Gather your documents according to the checklist and send them to us via overnight shipping. Once we process your application at the passport agency, your completed passport is shipped back to you via overnight delivery.
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General
What is an Acceptance Agent?
An Acceptance Agent is a government-authorized official—typically found at U.S. post offices or county clerk offices—who is responsible for verifying your identity and witnessing your signature on the passport application. This step is required for all new passport applications and child passports.
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Documents
What forms will I need?
The specific forms depend on the type of passport service you need. When you place your order, we provide a detailed checklist that walks you through every required form and document step by step, so you never have to guess what’s needed.
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General
Who needs a U.S. Passport?
All U.S. citizens traveling internationally are required to have a valid passport. A passport card is sufficient for land and sea travel to Canada and Mexico, but all international air travel requires a full passport book.
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General
Can I get a Passport Card?
Yes. A passport card is a wallet-sized travel document valid for land and sea travel between the U.S. and Canada, Mexico, the Caribbean, and Bermuda. However, it is not valid for international air travel.
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Documents
Do I need a Letter of Authorization?
Yes. A signed Letter of Authorization is required for all expedited passport services. This document gives us legal permission to submit your passport application on your behalf at the passport agency.
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General
How many years is my Passport valid for?
Adult passports (issued to applicants age 16 and older) are valid for 10 years from the date of issue. Child passports (issued to applicants under 16) are valid for 5 years and cannot be renewed.
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Processing
How can you get a Passport so fast?
As registered passport couriers with the U.S. Department of State, we have direct access to regional passport agencies without needing an appointment. This allows us to hand-deliver your application and pick up the finished passport.
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General
Is this a secure service?
Absolutely. We operate as contracted couriers with the U.S. Department of State and have over 15 years of experience handling sensitive passport documents. Your personal information is treated with the highest level of care.
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General
Is your website secure?
Yes. Our website uses SSL encryption to protect all data transmitted between your browser and our servers. We also employ ongoing security monitoring to ensure your personal and payment information remains safe.
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Processing
Is this guaranteed?
We guarantee that your application will be correctly prepared and submitted to the passport agency in a timely manner. However, we cannot be held responsible for delays caused by shipping carriers or government agency processing backlogs.
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Processing
Why is there a service fee?
Our service fee covers the cost of immediate, hands-on handling of your passport application. Rather than waiting the typical 4–6 weeks for standard government processing, our team personally submits your application to the passport agency.
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Special Cases
Do you process second passports?
Yes. Second passports are available for frequent international travelers who need a valid passport while their primary one is being used for visa processing or is otherwise unavailable.
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Processing
Can I skip the Acceptance Agent step?
No. The Acceptance Agent step is mandatory and cannot be skipped. It is required by the U.S. Department of State for all new passport applications and all child passport applications.
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Special Cases
Can my Passport get denied?
Yes, there are several reasons a passport application can be denied. Common causes include errors on the application, being on probation or parole, having outstanding warrants, or owing more than $1,500 in child support.
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Special Cases
How can I get a Passport for my child?
Both parents or legal guardians must provide consent for a child’s passport application. Both parents need to complete the required consent forms and appear together with the child at an Acceptance Agent location.
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Documents
Do I need an official Birth Certificate?
Yes. You must provide an official birth certificate that includes a raised seal from the issuing state. Hospital-issued birth certificates, photocopies, and certificates without a raised seal are not accepted.
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Special Cases
What if my Passport is Lost, Stolen, or Damaged?
If your passport has been lost, stolen, or damaged, you will need to complete a DS-64 form. You must then bring new passport photos and your official birth certificate to an Acceptance Agent to begin a new application.
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General
Do I need a Passport for Canada or Mexico?
Yes. Since December 31, 2007, a valid passport or passport card has been required for all travel between the United States and Canada or Mexico, whether by land, sea, or air.
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Documents
How are Passport Photos different?
Passport photos must meet strict U.S. Department of State requirements for size, background color, facial expression, and lighting. Glasses, hats, and headphones are generally not permitted.
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Special Cases
Do babies need a Passport?
Yes. All U.S. citizens, including newborns and infants, are required to have their own passport for international travel. There is no minimum age requirement.
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Special Cases
Can I change my name on my Passport?
Yes. If your name has changed within one year of your passport being issued, you can submit a name change request with legal documentation. If more than one year has passed, you will need to submit a standard renewal application.
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Still have questions?
Our support team is available Monday to Friday, 9am – 5pm PST.